NM
Noni M

1 reviews | Active since May 2014

15 Oct 2020, 11:25

Unapproved “approved” debicheck

I am only rating one star because there is no 0 star. I noticed an approved debicheck from Bryte insurance which I have no idea what is for and at no point did I authorised or approve the said debicheck. What makes things worse is an “authorised” debicheck cannot be reversed. If the funds leave your account the bank will not reverse it. After the issue with their credit card now this happens, I will be closing my account and switching to another bank

0
Replies (1)
Capitec Bank
Capitec Bank's reply15 Oct 2020, 13:05
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank