GP
Giovanni P

1 reviews | Active since Dec 2018

26 Dec 2019, 20:16

Unacceptable service over the festive

System is off since 23 Dec. I cannot transfer money to another account and I cannot increase my daily limit. Thank you Capitec for allowing me to miss out on saving R3,000.00 special and a R15,000.00 special. My guests cannot feel comfortable at my home cause I couldn't buy that bed suite. Your system is offline in town and at the mall, even today with no change in Kimberley. Thanks alot Capitec for setting me free next week Monday to look for a new bank to bank with.

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Dec 2019, 09:56
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank