Unacceptable service from Credit side of capitech

I recently paid the closing balance on my credit card so that i can have the cash to pay a deposit on a house that i was looking to rent

when i was paying my credit card i asked the consultant that was assisting me to not close my credit card as i was looking to use it in the future witch he in turn the asked the consultant helping him from their credit card side to do

this resulted in my account to be closed without my consent and nothing was done on their side to open it again, now i was told to reapply for a new credit card witch i think is unfair as this is a fault on capitech's side and not my own

the way this was handled is very unprofessional as i my self was working in the banking industry and we had to do our best to keep the clients happy

i WOULD NOT recommend any one to open an account at capitech after this indecent as this is unacceptable service to give to a client