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Thato M
1 reviews | Active since Jul 2012
04 Feb 2025, 07:38
Unacceptable Service
TERRIBLE SERVICE!!! I went to a a branch yesterday to reverse 2 debit orders and I was charged R200 service fee, but the debit orders were still not reversed, today called the Contact centre spoke to a Consultant that has no glue of what she is doing instead she wanted to push me back to brach, no one takes accountability or puts a client 1st. Dissappointed!!!
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Replies (2)
Capitec Bank's replyOfficial
04 Feb 2025, 08:54Good day Thato
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Feb 2025, 08:54
Official
Good day Thato
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Thato M's updateReviewer Update
04 Feb 2025, 09:45Thank you for the call, Mason Rhode has restored my faith on Capitec.
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Thato M's update04 Feb 2025, 09:45
Reviewer Update
Thank you for the call, Mason Rhode has restored my faith on Capitec.