DS
Des S

1 reviews | Active since Apr 2023

21 Apr 2023, 08:35

Unacceptable service

Good day,

I visited your branch at VANDERBIJLPARK df malan today, when i walked into the branch the person at the front were facing me with her back talking to the manager at the table, i said hello twice before she turned around to assit me. I asked to see the guy at station 4, once i seated, the manger yelled from her table, do not assit him, Couple of times. I had one of my very own clients present in the branch, for capitec staff to scream at me like that not to assit me creates a bad image towards my brand that i represent, whilst i have my work uniform on! That was very disrespectful towards me and unacceptable, the kind of treatment i receive at that branch today and before is not acceptable. I AM A CLIENT OF CAPITEC BANK, I NEED TO BE TREATED LIKE ONE!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply21 Apr 2023, 10:34
Official
Good day  Des

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply21 Apr 2023, 10:36
Official
Good day  Des

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank