Unacceptable service

I am appalled by the service I have received from Capitec as someone who earns 70k plus and there is nothing showing on my name the consultant tells me nothing is on offer as per the system. I mean surely a manager can look at my bank statements and see how timely my current contract with MTN is paid monthly for mobile devices over 120k.

I have no returned debit orders and there is no reason that I was declined for a loan, which I only needed to apply for cover medical bills.

With that said someone earning 15k monthly is approved for a loan over 150k which leads me to believe that Capitec much rather offer loans to people who can not afford it.

I would like a manager to assist me with this query as I find this service unacceptable.