Unacceptable service

I have visited your Canal Walk branch 2 days in a row and on Monday you were offline and no deposits could be made. Tuesday morning I go again as I needed to urgently deposit money into my account and there is only one atm machine working and the other one is out of order and they did not have a cashier to assist with deposits inside the branch needless to say you have a long queue of people waiting to use only one ATM that is available to them. This is unacceptable for a branch that is in a prominent mall like Canal Walk.