Unacceptable practice and service

I have been a Capitec Bank client for 7 years now, I stand to be corrected. I have had a credit card from Capitec for 3 years now. I am disappointed with your service recently. My debit order for my credit card didn't go off this month and next day I get an sms stating "My credit card payment was due on the 24th of June, please make payment today". Now I asked for payment to be taken on the 25th of every month not the 24th, I get my salary clocks in on the 24th but to avoid such unnecessary smses and incurring interest/ arrears on missed payment I opted for payment on the 25th as my Salary is guaranteed on the 25th by my employer but it seems like capitec bank has a mind of its own and are doing as they please with my money in my bank account instead of what we had agreed on.

Then when you call in to inquire about what is going on regarding missed payment smses, you are met with call centre agents like Sinead who as less than eager to assist and sound as if we are irritating or bothering them with our queries. I'm not impressed at all with the level of service I received and doesn't give me any enthusiasm to invite more of my family and friends to join the bank which I found delightful and efficient.