Unacceptable Delay in Funeral Claim Processing"

Dear Capitec Funeral Claims Team, Policy_CF***8

I acknowledge your feedback, but I must emphasise that your response is neither satisfactory nor reasonable given the urgency of the matter.

You claim that SAPS validation is causing this delay, yet I know from experience that SAPS validation does not tak couple of days or a month . The timeline you have given me is unacceptable and feels like an unnecessary obstacle placed in the way of grieving families.

This is a funeral claim — not a casual transaction — and every day of delay adds emotional and logistical strain. I have met all requirements from my side. The responsibility to finalise the process now rests entirely with you.

I expect an immediate update on the exact date SAPS was contacted, proof of your follow-up with them, and a realistic turnaround time. If I do not receive a proper resolution promptly, I will have no choice but to escalate this matter further — including reporting it to the relevant financial regulatory bodies and sharing my experience publicly.

I trust you will act with the urgency, transparency, and compassion this situation demands.