1 reviews | Active since Dec 2016

25 Jan 2017, 12:30

Unacceptable Debit order before authorised date of debit

<p>Dear Capitec</p> <p> </p> <p>We have always had a very good repore, but I am not in the business of dealing with money grabbers. If I authorise you to debit an account of mine on the 26th of each month, that is when I expect it to be debited. It is what we agreed. </p> <p> </p> <p>I dont want an explanation or an excuse. I want you to ensure that the debit order runs on the 26th of each month as authorised. Not one minute sooner. Please fix it. Thank you</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 Jan 2017, 13:52
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank