Unacceptable customer service

For just over two weeks now i have tried to apply for a small loan in order to buy transport to get to work and back but i haven't even made it to the part where i apply for the loan itself. Each time i go there I'd sit and wait for about 2hours while they are waiting for a \confirmation email"which never seems to come through. And it's been multiple times now that i am told that i would be phoned the next day to be brought up to date on whether my workplace has finally been registered on my account or not and every time i await on a phonecall from the bank they never seem to even bother with it. I was specifically told"