DD
Danny D
1 reviews | Active since Mar 2009
12 May 2019, 18:59
Unacceptable Clause in New Agreement for Remote (Onliune) Banking
I have been a Customer for many years and have been quite happy. However yesterday I was forced to accept a New Agreement in order to make an urgent online payment.
The Agreement states that I absolve Capitec for just about everything including for negligence by Capitec. This is unacceptable!
Sadly, I will now have to move my business to another Bank.
D D St Dare
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Replies (2)DD
Danny D's updateReviewer Update
12 May 2019, 19:01Unacceptable Clause in New Agreement for Remote (Online) Banking
DD
Danny D's update12 May 2019, 19:01
Reviewer Update
Unacceptable Clause in New Agreement for Remote (Online) Banking
Capitec Bank's replyOfficial
13 May 2019, 11:57I acknowledge your posting, and have referred it to Candice Sait for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply13 May 2019, 11:57
Official
I acknowledge your posting, and have referred it to Candice Sait for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank