1 reviews | Active since Nov 2009
Unacceptable Capitec
This is the 2nd time I have to post here to try and get assistance. please assist as this is extremely frustrating and I'm ready to take this to the Banking Ombudsman as it unacceptable and affecting my credit rating. I have a capitec revolving credit loan and on the 24th December my account was debited however its not reflecting and I have received an sms saying that my account is in arrears and my life insurance on this account has been cancelled due to non payment. This is the 2nd month in a row that this has now happened and would like a call tomorrow to tell me what is happening. What is actually happening? I cannot get an answer from your call center and I need this sorted and I have received so many different excuses.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank