Unacceptable Account Blocking Experience - Capitec Bank

I'm extremely disappointed with the service I've received from Capitec Bank. My account was blocked on August 5, 2025, due to alleged *****ulent activity after a legitimate payment for school exams. Despite providing required evidence, I've received no response or resolution. The lack of communication and repeated visits to the branch with no progress are frustrating and mentally draining.

As an employed customer with no history of ****s, I expect better account management and customer service. With my funds blocked, it's challenging to manage my finances and support my family. I'll be taking this matter to the Ombudsman for Banking Services for a better outcome.

Account Blocking: Unfairly blocked without clear reason or resolution Lack of Communication No response or updates despite providing evidence Inconvenience.Repeated branch visits with no progress Capitec Bank needs to improve its account management and customer support to prevent such experiences. Until then, customers may want to explore alternative banking options.

I'm escalating this issue to the Ombudsman for Banking Services for assistance.