UNACCEPTABLE - *****

Yesterday I phoned there support was send from pillar to post. There was a pending transaction ,unauthorized debit towards my credit card from a company swshape-bil.com. This is an overseas company. I never ordered anything from these people or subscribe to anything. The transaction dated 19/12/2023 R839.23 (pending) today an amount of R829.34 was deducted plus International processing fees of R3.00 twice and another amount of R13,99 digital subscription . i DIDNT AUTHORISE THIS Capitec gave me a reference *** and stopped my credit card. I cant dispute the transaction. I don't know this people. I was told to wait 7 to 14 days or even 30 days for this to be resolved. My question is why cant this not be resolved as I haven't done this, now I have to pay interest on the outstanding amount. I didn't authorize the debit why did it went through. Why do I have to wait.. Why do they send me from pillar to post I was at the ***** department where I want to report is they put me back to support and support put me back to *****. This is unacceptable Another question if I got a new card will the refund be on my new card as the card that the ***** was been processed is stopped now..Why does it went through I didn't authorize it.