HM
Hana M
1 reviews | Active since Jul 2019
08 Aug 2022, 16:52
Unacceptable! 😡
After announcing that there service is up an running, we still have NO access to our money, the account is sitting at 0. How are they allowed to play with people's lives like this. No funds to work with since Wednesday last week. And their call centre's have the same rude people regurgitating the same std lines. Just unacceptable *****ing people's hard earned money, and leaving them stranded.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
08 Aug 2022, 16:55Good day Hana Momo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply08 Aug 2022, 16:55
Official
Good day Hana Momo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's replyOfficial
10 Aug 2022, 10:02Good day Hana Momo
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
Capitec Bank's reply10 Aug 2022, 10:02
Official
Good day Hana Momo
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
10 Aug 2022, 10:02Good day Hana Momo
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
Capitec Bank's reply10 Aug 2022, 10:02
Official
Good day Hana Momo
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
10 Aug 2022, 10:03Good day Hana Momo
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
Capitec Bank's reply10 Aug 2022, 10:03
Official
Good day Hana Momo
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec Bank
HM
Hana M's updateReviewer Update
11 Aug 2022, 22:19Over a week and still nothing resolved. Still not a cent in our bank account, with no action from capitec.....and not a word in the media about the problem.....and nothing from the banking ombudsman about the issue as well....
HM
Hana M's update11 Aug 2022, 22:19
Reviewer Update
Over a week and still nothing resolved. Still not a cent in our bank account, with no action from capitec.....and not a word in the media about the problem.....and nothing from the banking ombudsman about the issue as well....