1 reviews | Active since May 2016
UNACCEPTABLE
October I was double debited and I received no communication with an apology or explanation that there was issue on the system. My debit for Novemebr did go through due to another system issue which a consultant explained to me. I should not be helod responsible for any glitches on Capitec system. I will pay the outstanding debit for November the 15/12/2017. I have been receiving countless amoutn of calls whereby I have to explain the same thing over and over...VERY FRUSTRATING. Are the systems not updated when spoken to client? THIS IS UNACCEPTABLE AND VERY FRUSTRATING.
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Nurul
Thank you for bringing your matter to our attention.
One of our branches will contact you soon to provide an explanation and an apology for your service experience.
I trust that you will find their explanation in order..
Kind regards
Donorique (Complaint Management Officer)
Hi Nurul
Thank you for bringing your matter to our attention.
One of our branches will contact you soon to provide an explanation and an apology for your service experience.
I trust that you will find their explanation in order..
Kind regards
Donorique (Complaint Management Officer)
Hi Nurul
As per our telephone discussion , you have been provided with an apology and explanation in closure of your matter.
Kind regards
Donorique (Complaint Managent)
Hi Nurul
As per our telephone discussion , you have been provided with an apology and explanation in closure of your matter.
Kind regards
Donorique (Complaint Managent)