Unacceptable

I've just had it with promenades branch (next to game). You're ATM cannot be offline every month end forcing us to make our deposit inside thus paying more deposit fees. Like the branch manager said they know the atm is full thus its offline, why not put up a signage, why not get sbv or your security company to collect the cash.

Why am I being penalised with heavy bank charges because your ATM is full. I will be taking this up with the ombudsman if you cannot reverse those bank charges and then close our accounts. There's no way we are going to loose out on more money because your ATM is offline.

That branch manager needs customer service training.