Unacceptable

Hi<br> <br> Upon waking up this morning I received an text stating that a purchase has been made from my account at approximately 4am. I immediately went into a branch assuming it was a ********** purchase. <br> <br> The consultant checked it for me and it turned out to be a purchase that I had made a few days before that came off again. He called the Call Centre to log an incident. The error was on their side. However, they could not reverse my money and told me I had to wait 14 working days even though this duplicate was is their error. This is unacceptable as I cannot wait 14 working days to receive my money back. <br> <br> All the consultant said is that there was nothing they could do to help me and I will have to wait till the money is transferred back into my account. This is not the type of service I expect from my bank! <br>