AR
Andrea R
1 reviews | Active since Feb 2013
22 Aug 2021, 13:07
Unacceptable
My agreement is that you take the loan payment on the 25th of the month and not a day sooner please can you explain to me what your reason was for taking the payment on 21/08/2021 when the 25th is only Wednesday this was not your money to take it is also not in our agreement that you take the loan amount before this date.
Please reverse the amount with the costs and then debit my account on 25th?
You are in breach of our agreement and if the funds are not back in my account tomorrow morning then I will lay a complaint at the ombudsman, I will close my account and open it with another bank there was NO reason for you to have taken this payment before the agreed date.
I am NOT in arrears and have never been.
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Replies (2)
Capitec Bank's replyOfficial
22 Aug 2021, 13:24Good day Andrea
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Aug 2021, 13:24
Official
Good day Andrea
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AR
Andrea R's updateReviewer Update
23 Aug 2021, 14:52I have not a response from the division. I will revert to the Ombudsman for banking tomorrow morning. What you did was ********* and wrong. Again my agreement with you was 25th of the month or the Friday if the 25th falls on a weekend.
AR
Andrea R's update23 Aug 2021, 14:52
Reviewer Update
I have not a response from the division. I will revert to the Ombudsman for banking tomorrow morning. What you did was ********* and wrong. Again my agreement with you was 25th of the month or the Friday if the 25th falls on a weekend.