Unable to supply me with a statement

I am unhappy with the service that i have received from Capitec's call centre. As a consumer i have the right to ask for a statement in order to obtain how much i still owe my creditor i.e Capitec, firstly i was told i must go to my nearest branch to obtain a bank statement, i did not ask for a bank statement on my bank account i asked for a statement of monies owed on my short term loan, then i was told that capitec does not supply statements to customers and i was given the amount over the phone. It is my right to know what the state of my financial affairs are, the creditor is suppose to give me a detailed summary/account of how much i have already paid and how much is still outstanding.<br> Could someone please explain this to me and supply me with what i asked for.