UNABLE TO RECALL OR REVERSE PAYMENTS

<p>I recently paid into an incorrect account number of another bank and requested a recall of funds. To my surprise they were unable to do so. Capitec has to be the only bank that cannot attend to a reversal with you providing proof of payment and your bank statement proofing you paid the funds. I understand the process, however I was given the contact details of the account holder rather to sort out this situation by myself, upon my own investigations the account holder is a company and the surety/member is deceased. This to me is terrible customer service, as every other bank in South Africa can reverse funds with a proof of payment confirming you paid into the incorrect banking details. The most disappnted factor is that they debit their fee of R120.00 before they even start the recall process. So basically I paid Capitec for nothing.</p>