Unable to reach the Capitec forex department

I've been trying to reach someone at Capitec's forex department telephonically for a weeks now and can't get through. I sent an email more than 24 hours ago and no response. I'm trying to obtain information on the required form and turnaround time to receive my salary from overseas. I don't want to run into a situation where there is a delay in receiving my salary as I have not used this service by Capitec before. This portal seems to be the only means to receive a reply.