Unable to reach Forex!

I have been trying to contact Forex at Capitec for the past week. I have been holding on the phone for over a total of 6 hours.. the phone rings on hold till 30 minutes into the call and then drops. All this time spent on an international call has been very costly with no result. I have emailed with no response and need the funds sent to my account over a week ago to be cleared. It has been a frustrating process and l am very disappointed by the slow response from Capitec. Please urgently contact me