Unable to provide the service they offer.

Be warned with Capitec services. On the 25th January I transferred money to my dad, he is using Absa account, I used the capitec app and selected immediate payment option because they needed money at that very moment. Unfortunately the money didn't reach him until today. I went to capitec Richards Bay and the guys sent the proof of payment to interbank and told me we will receive it within an hour if not we must come back. We came back than their system was down and said I can go to any branch near me, than on Saturday I went to Jozini branch they said the interbank doesn't work on weekends and they will contact the first branch i went to after they done with the inquiry. I called the client care they said they still busy with it. I contacted them on Facebook Massenger they said I must give time for investigation, I asked them how much time they didn't respond. I called client care again they told me the meter is being handled by the relevant department. Till today I haven't received any feedback from them and I'm just waiting in the dark with almost half of my salary gone I don't know how my family is going to survive this month because it's seems like you loose money when banking with capitec. And they send us messages saying our money is safe with them. Mmm I don't think so.