Unable to pay suppliers - NO FEEDBACK OR RESOLUTION

On the 8th of June it was the 2nd time I was unable to make a payment to a new beneficiary from my Capitec App (asking for selfie verification which refused to accept a photo not matter what).

On the first occasion (24/05/2023), customer care could not assist after 2 telephone calls, and I had to drive a 60km round trip to the closest branch to get my payment done. UNACCEPTABLE.

On the 2nd occasion (08/06/2023), the same problem occurred. I attempted to get it urgently resolved as the supplier had to be paid on that day. I messaged Capitec on Facebook. They asked me a long list of questions as well as requested screenshots which I provided. After reiterating the urgency, they dismissively repeated that they escalated the issue to the app department.

Today (12/06/2023) there has been NO further contact, and NO resolution. UNACCEPTABLE. Fortunately I was able to make a payment to a friend who was in turn able to pay the supplier for me, but this is not the way one expects to perform a basic transaction, nor should a serious issue like this be acceptable from a bank.