Unable to open bank account

<p>Hi,</p> <p> </p> <p>I went to Capitec Randburg Square branch to open a savings account on the 15-06-2017 and I had a proof of address and copy of ID. Then the Capitec system indicated that I need to bring an affidavit because the SAFPS Southern African ***** Prevention Service flagged my ID number since I was a victim of ***** and identity theft in 2013. On the following day I went back again with the affidavit stating that I was a victim of ***** and identity theft and I was told that I need to call the Capitec branch in Kerk Street Johannesburg CBD and look for a lady who put a block/hold on my ID to find out why she did that after I went there in 2013 to attempt to open an account.</p> <p> </p> <p>Now I did not understand why I needed to do that as the lady works for Capitec and why is it that I need to call her to find out why she did that and then can open an account with Capitec. Please help me I just need to open an account not to do what Capitec needs to do to call an employee to give me reasons why she did what she did.</p> <p> </p> <p>Please help me to open an account.</p>