Unable to open an account

<p>My dad has been trying to open an account at capitec for over a month now. Every time he gets to a branch he is told there's an issue with his profile(because he has an account previously) and they cannot issue a card to him nor assist at a branch kever however the matter is escalted to somewhere else and they'l call him. To date no one has bothered to call him to resolve this matter and he still doesn't have an account. How's that for "the best way to bank" huh!!!! He has been to the bank a couple of times and is not getting any help. This is ridiculous for heaven... you are wasting his time and money. CAN THIS GET RESOLVED??? Did report this on 31/01/2017 all I got was an acknowledgement of my complaint. DON'T YOU HAVE PEOPLE WHO CAN RESOLVE THIS ISSUE??? I'M GETTING TIRED OF THE INCOMPETENCE </p>