Unable to open Account

Tried to open an account online but could only get so far. I then received an sms saying I needed to take certain documents to the bank. Went in to a branch with documentation a few days ago and was told that my account (which wasn't open yet) was on hold. I was given an "investigation" number and told to wait for a call. Received a call which told me again to take my documents to a branch. My husband and I did. Now we get told that the matter is with "forensics". Feeling like a ******** I left and we invested our R529, 000 with FNB instead. Quick and easy. So disappointed with Capitec as I'd heard so many good reviews.