AV
Amanda V
1 reviews | Active since Aug 2015
11 Aug 2015, 21:33
Unable to open account
<br> <br> Good day,<br> <br> <br> I went to Capitec Delmas Branch today to open a savings account . I was told that I can not open an account because the system can not register my fingerprints . Please advise why the system will not allow me to open an account when I was granted a loan from Capitec which I am still repaying.<br> <br> <br> <br> Regards<br> <br> <br> Amanda Venter
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Capitec Bank's replyOfficial
12 Aug 2015, 08:58Hello amanda08,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply12 Aug 2015, 08:58
Official
Hello amanda08,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank