Unable to load future-dated payment on Capitec App with no-one able to assist or to resolve the issue

I have been trying without success since last week Thursday to load a future dated payment on the App. I do what I have done every month for the last couple of years. This time it asks for a selfie to be taken after which the I get a message stating that "something went wrong, please try again later". When contacting their Whatsapp agents, one has to repeat the same question which they do not understand as I continuously get the wrong response. The latest was dealing with Asa who is hopeless. Is there anyone at Capitec that can read, write and respond in common ENGLISH? In addition, Capitec has NO record of my face, so how can they use a selfie to verify that I am the legitimate owner transacting on the account? In addition, I load a future dated payment on a monthly basis to pay for my Credit Card at another bank - Capitec just cannot cotton on to this whatsoever. Perhaps time to switch to another bank again?