UNABLE TO GET UIF COS OF BAD SERVICE AND UNREACHABLE CUSTOMER SERVICE.

I went to Eastgate branch today with UI-2.8 form completed for my husband. he is in self isolation awaiting covid 19 results. uif needs the form in order to pay him money. no one in the branch wanted to listen to my story or at least contact him to confirm anf stamp the form. the branch manager Piet very rude and arrogant turned me away on the spot until I insisted I needed to speak to head office as their *** and sms lines are not contactable. Monicca from helpdesk also dismissed me telling me on incidents and cases.. how can stamping a form be an incidents?. how can they follow normal procedures when we are in state of emergency?... I use to commend this bank until I got this treatment. From the teller- Sibongile or so to the branch manager all not helping. The manager then offered to give me his regional manager contacts and when he was about to he changed his mind and say he will give me his email...... CAITEC HOW WILL WE GET UIF IF YOU TERATING US LIKE THIS????????????????