Unable to get new Card

Item: Capitec Bank
Rating: 1
Author: Nuno R

My elderly 87 year old father who is overseas terminally ill and cannot travel has been writing email after email to Capitec business since October and no one there seems to have a clue on how to assist him.

He received an email in October that his Mercantile debit card would cease working after the 1st of November and to get a new one he would have to use online banking. Firstly he is 87 years old and does not have internet banking nor knows how to use it, Secondly he is overseas and needs the card sent to him or to a branch for someone to collect on his behalf. He has written countless emails to Capitec business but just gets the run around as no one seems to have a clue how to help him resolve this matter and get him a new card???

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

02 Dec 2024, 08:43

Good day Nuno. We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank.

Capitec Bank's reply02 Dec 2024, 08:43

Official

Good day Nuno. We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank.

Nuno R's updateReviewer Update

11 Dec 2024, 14:14

A big thank you to Sifiso Nkomo who contacted me promptly and helped resolve this matter for my father. He called everyday to keep us abreast of what was happening and guided us. A asset to Capitec bank.

Nuno R's update11 Dec 2024, 14:14

Reviewer Update