unable to get my personal loan account

I called the Capitec bank call centre in order to obtain my latest statement for my loan account. I haven't been receiving these and I need it as I am looking to settle my personal loan. They told me that I need to go inside the branch to obtain my statement. I have never had this problem with any other bank as they just email them immediately. I work late everyday and by the time I get home the branches are closed. I cannot believe that I am having such an inconvenience as I have been paying my loan very well. It is totally unacceptable that I cannot be accommodated in this regard