PE
Pieter E
1 reviews | Active since Nov 2015
24 Jan 2021, 11:05
Unable to change OTP need to visit a branch
Terrible experience with Capitec customers that struggle to change OTP while they overseas where local cell numbers were deactivated to either email or international cell no . we need to visit the branch but they are in China - please assist how can we do this if we are not in South Africa
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Replies (2)
Capitec Bank's replyOfficial
24 Jan 2021, 11:09Good day Pieter
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Jan 2021, 11:09
Official
Good day Pieter
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
10 Feb 2021, 09:34Good day Mr Mitton
Please be informed we are unable to proceed due to no response. Kindly respond on the email that we sent, in order to assist further.
Kind regards
Complaint Management
Capitec Bank
Please be informed we are unable to proceed due to no response. Kindly respond on the email that we sent, in order to assist further.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply10 Feb 2021, 09:34
Official
Good day Mr Mitton
Please be informed we are unable to proceed due to no response. Kindly respond on the email that we sent, in order to assist further.
Kind regards
Complaint Management
Capitec Bank
Please be informed we are unable to proceed due to no response. Kindly respond on the email that we sent, in order to assist further.
Kind regards
Complaint Management
Capitec Bank