Un freeze my account

I'm starting to believe capitec is a phonzi scheme company. My account was frozen due to someone from fnb reporting the money paid to me. Capitec advised to send all documents which we did up to now nothing it's really frustrating that business has stopped bills can't be paid school because of the account frozen. The incident was open case number or incident number reference number *** and ***. It's been over 7 days no one seem to care I've been calling capitec to no proper feedback information.

I called yesterday we were given information that after 7 days should the external bank which is fnb not respond my account should be uplifted. Today is the last day of the 7th day since my account frozen no one is saying anything. I please urge capitec to please uplift my account should. I am definitely switching to another bank. The capitec account number *** othalive Christiana mxakato this is really not acceptable for capitec to treat their clients like this .