Un-Acceptable

I have been dealing with Capitec Business Department since last week Tuesday as the are having a problem verifying me and keep assisting me they are great at the enquiry department but despite the kindness the problem has not changed and they keep reseting the password and then we try again, i have deleted the app, reloaded, changed several things but at this moment i have had enough i cant draw money, i cant log in and i have bills to pay this has been going on since last week Tuesday, i even went into the Capitec Branch as i thought it was a better option but the lady at the bank phoned Business Banking while i was standing with her and they said no i must go home and send them a selfie and a photo of my ID with me standing in the picture and yet again another problem still not resolved, i have lost my patience now it has been over 7 days and nobody can resolve the situation ***************473587

I have also spoken to the line supervisor Karabo who even emailed me. but still nothing is fixed and i still cant get into my account private or business and cant even withdraw money, I have an account that will not work. It is unacceptable at this staage im ready to close both my private and business account with CAPITEC