*****ulent withdraw and access to banking details and account

My daughters iPhone got ****** and she went to the bank today to to sort out her banking application as she had a spare phone. Upon checking they discovered that the people to stole the phone managed to access her banking application by hacking it and did a cardless withdrawal of all her money.

The consultant at Gardens did not block her account, she did not assist my daughter who is 18 with any assistance as this was not her doing and a *****ulent withdrawal. They didn't cancel any access or blocked anything and they just said there is nothing they can do as it was withdrawn at an ATM.

I am terribly disappointed as this is a *****ulent case and my daughter is traumatized by this. I would like Capitec to contact us so they can assist us in following all the steps due to the ***** committed on the banking app through hacking it and we have no idea how they could access this secure site.