*****ulent Transactions - No refund or communication

I am extremely disappointed with the service I have received from Capitec. On 02 April, an unauthorized transaction of R3,599 was processed from my account in Alberton, while I was physically in my office in Cape Town. I immediately went to a branch and reported the matter to the ***** department. My case reference number is ***5. I was assured that the issue would be investigated and that I would receive feedback regarding a refund. However, to date, I have received no communication whatsoever, and the funds have not been returned to my account. This lack of response and urgency in handling what is clearly a serious ***** matter is completely unacceptable. As a customer, I expect timely communication and resolution, especially in cases involving unauthorized transactions. If this matter is not resolved promptly, I will have no choice but to escalate it to the Banking Ombudsman. I urge Capitec to treat this matter with the seriousness it deserves and to provide immediate feedback and resolution.