*****ulent transactions in my account has led to broken trust

On the 26 June I had 3 *****ulent transactions go through my account at the same time. I immediately called Capitec as I had definitely not made these 3 transactions which had the same prefix in their description but were for 3 different things (one said cell phone the other said vehicle repairs and the 3rd was for something else - they all started with the initials ITI followed by the description). The total amount of the 3 transactions was R4500. Nobody can afford to lose that amount of money. After numerous follow ups and constant calling and actually going to the branch I managed to get hold of someone really nice who assisted me in their Complaints dept. They came back to me today to say that since a Google Play OTP was used to authorise these transactions (It was NOT done by me by the way as if I had to state that) they can't give me the money back. And it took them 2 months to tell me that and numerous calls from me. I'm now scared to even make any payments online - and trust me when I say I'm a huge online shopper - and I even make purchases on Facebook. Well thanks Capitec for ruining that for me too because I no longer trust that my money is safe in my Capitec account that I've had for about 15 years. I'm horrified at their response to this issue and honestly feel like I no longer trust Capitec to sit the right way on a toilet. I'm devastated that they have offered me no refunds on the money *****ulently removed from my account and it took more than 2 months for them to decide this. Trust is broken and I'm not sure I can come back from this. My WHOLE family have Capitec accounts. Now we just don't feel safe.