*****ulent Transactions

Been Banking with Capitec Bank for years. Have 2 accounts with the bank, a savings and an investment account. I have picked up 4 *****ulent transactions and reported it to the bank. I carry no knowlegde of these transactions and no sms notification was send informing me of these transactions. Surely an amount going of 4 times for the exact amount should have raised alarm bells and the bank should have send out some sort of warning via sms or asking the person to confirm these transactions via the app or online banking like all other banks do! I was informed by the consultant to open a police case and write out an affidavit, i did so and all the documents was submitted at the branch. Capitec send me an sms concluding that they could not recover the money and that's it!!!!! In my years of banking with Capitec I have never used the type of transactions ever. I have never asked for the functionality to be activated on my account. If the person doing the investigation could have just done it properly it would have been obvious that I dont do these type of transactions I have never asked for the functionality to be activated on my account either. It has now surfaced that i cannot trust the bank with my money or my investment. Look at my bank accounts and see if i will rob myself and report it. If the matter is not resolved i will close my accounts and move my money to a bank where i know it will be safe. I cannot bank with a bank that does not value its clients who has been banking with them for years and having such huge investments with them. I need the matter attended to else I will be forced to move my money!!! ***