*****ulent transactions Capitec

On 26 June 2024 *****ulent transactions were done on my Capitec account. After reporting the incident to a Capitec consultant and numerous whats-up communications at the Denlyn Branch In July the money was refunded and then in October they deduct the money against my account .i went back to Capitec to discuss this issue and the lady who help me phone the ***** department and they look it up and said it was a POS , so I ask if the can send me proof regarding this situation , until now, twice i have transfer money to my Capitec account after I change my bank - and they took it and put it against that outstanding amount - that was my funeral plan money that i deposit - now my Capitec Funeral Plan is in arrears