DB
Derick B
1 reviews | Active since Feb 2023
16 Mar 2025, 00:11
*****ulent transactions
I'm seeking assistance with a *****ulent transaction issue.
On March 10, 2025, three unauthorized transactions totaling R1,247 (R115, R444, and R688) were made from my bank account. The transactions were claimed by Mr. Delivery, despite me never having used their services.
I've reported the issue to Capitec Bank *****, but they're denying responsibility and pointing to Me Delivery as the culprit. Conversely, Mr Delivery is directing me back to Capitec Bank leaving me frustrated and without resolution.
Has anyone else encountered a similar issue? Any guidance or advice on how to proceed would be greatly appreciated.raudulent transaction issue.
Capitec Bank ***** department refuses to register my complaint.
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Replies (2)
Capitec Bank's replyOfficial
16 Mar 2025, 08:38Good day Derick.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Mar 2025, 08:38
Official
Good day Derick.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DB
Dear Ms. Sabrina Horack and Capitec Bank Team,
I am writing to express my heartfelt gratitude for the exceptional service I received from Ms. Sabrina Horack regarding the *****ulent transactions on my savings account.
Ms. Horack's professionalism, efficiency, and dedication to resolving my issue were truly impressive. Her assistance was instrumental in securing a full refund, and I am extremely satisfied with the outcome.
Please extend my appreciation to Ms. Horack for her outstanding service. Her commitment to customer satisfaction is a testament to Capitec Bank's excellence.
Thank you, Capitec Bank, for your prompt and effective handling of my complaint. I am grateful for your commitment to protecting your customers' interests.
Sincerely,
Derick Bus
Derick B's updateReviewer Update
19 Mar 2025, 19:10Dear Ms. Sabrina Horack and Capitec Bank Team,
I am writing to express my heartfelt gratitude for the exceptional service I received from Ms. Sabrina Horack regarding the *****ulent transactions on my savings account.
Ms. Horack's professionalism, efficiency, and dedication to resolving my issue were truly impressive. Her assistance was instrumental in securing a full refund, and I am extremely satisfied with the outcome.
Please extend my appreciation to Ms. Horack for her outstanding service. Her commitment to customer satisfaction is a testament to Capitec Bank's excellence.
Thank you, Capitec Bank, for your prompt and effective handling of my complaint. I am grateful for your commitment to protecting your customers' interests.
Sincerely,
Derick Bus
DB
Derick B's update19 Mar 2025, 19:10
Reviewer Update
Dear Ms. Sabrina Horack and Capitec Bank Team,
I am writing to express my heartfelt gratitude for the exceptional service I received from Ms. Sabrina Horack regarding the *****ulent transactions on my savings account.
Ms. Horack's professionalism, efficiency, and dedication to resolving my issue were truly impressive. Her assistance was instrumental in securing a full refund, and I am extremely satisfied with the outcome.
Please extend my appreciation to Ms. Horack for her outstanding service. Her commitment to customer satisfaction is a testament to Capitec Bank's excellence.
Thank you, Capitec Bank, for your prompt and effective handling of my complaint. I am grateful for your commitment to protecting your customers' interests.
Sincerely,
Derick Bus