*****ulent Transaction on my Capitec Account

Hi,

I moved over to Capitec Bank because I wanted to save on high fees, as my previous bank’s fees were ridiculous. Sadly, today when I opened my banking app, I got the shock of my life. Multiple *****ulent online purchases were made from my account without my consent.

I phoned the bank, and all they said is that they have to investigate, and I must allow them 5-7 days. Capitec, I trusted that you would keep my money safe, but now I don’t know where I stand with you. Can someone please help me? I don’t know if they will recover my funds. I’ve heard bad stories and never thought this would happen to me