*****ulent transaction handling

It is the second time it happened where after an online purchase, recurring purchases happen from the same company. After the initial purchase, suddenly the next month, there is another amount deducted from the same company and the bank's excuse is, it is a recurring purchase. I asked the bank's representative how is it possible for any company or business to initiate a recurring deduction from my account without authorization, and she could not answer me. Even while the amount was still pending, she could not stop it. The system is useless on the bank's side if they cannot stop a *****ulent transaction. Then onus is on me and I must cancel the card and go and get a new one. Why can the bank not stop the ***** while the transaction is pending. What is the purpose of the banking system if they are useless to protect me as a customer. I am very disappointed in Capitec bank after years of service.