*****ulent or Unauthorised transaction from my Capitec Acoount.

The amount of R486 was deducted from my Capitec account on the 4th of June by a company called Accelerit (internet company) without my permission and I made a call to the bank to be aware of an unauthorised transaction that was made from my account and sadly I was told to wait 24 hours for my query to be resolved but there is no solution to date. I ended up visiting the Lenasia Branch on the 6th of June 2023 for further management where I was assisted by Raeesa the consultant who further escalated my matter to the bank's ***** department and told me the ***** department will be in contact with me after changing an unexpired bank card for R70(unplanned expense where the bank profited). She reassured me that the bank will resolve my matter within a week or so but to date nobody from the bank side has ever bothered to contact me nor has my money been paid back into my account. The sad part is I don't have any existing contract with the above-mentioned company, and I wonder if it's still safe to continue with Capitec bank services where our hard-earned monies are so vulnerable to predator companies and instead of assisting regarding the matter, they just wanted to gain from the problem I'm having. One thing I like about FNB is there's an option to reverse unauthorised deductions and even to reverse a mere EWallet from an unknown or incorrect beneficiary IMMEDIATELY unlike Capitec where you have to be sent from pillar to post for your money to be returned into your account. I'm considering switching to FNB because of Capitec's POOR SERVICE.