*****ulent debit orders

My sister was ****med by some IFA scheme which she did not sign up for and Capitec said they can’t assist her in any way. I suspect that these ****mers are working with people who are inside the bank because how do they get a persons details. Unfortunately my sister is not the only one faced by this challenge there are a number of people facing this challenge. I am appalled at the fact that they can’t reverse these *****ulent debit orders and they don’t reimburse us our money. I am so disappointed.