*****ULENT DEBIT ORDER - BUSBUR

I reported an authorised debit order that was debited from my account. Initially the money was easily reversed when reported on the app however further attempts to find out how this happended have been troublesome. The bank is of little use. I visted my nearest branch and was advised that they could not assist as the debit order was not a debicheck debit order (DUUUHH!! IT'S *****). I went through the bank's relevant channels and reported the transaction to the ***** department who was able to atleast provide some assistance. They gave me the number connected to the debit order which was the number of Access bank. I contacted Access Bank who in turn pointed the finger to an alliance partner of theirs by the name of Busbur. I have seen multiple reviews of people complaining about unauthorised debit orders relating to Busbur.

It is absolutely shocking to think that banks allow this to happen and still will not offer an explanation of how it is allowed to happen, only placing the onus on the customer to follow up on the *****ulent transaction. This is much more difficult than it might seem because (as can be expected) none of the contact details provided for Busbur are valid.