*****ulent Company

I write this regards to unfair treatment that I got from Capitec Bank Funeral Policy as we know that they are currently trending on Social Media for the way they treat and traumatise their customers. This time I’m the victim. I took a policy for my grandfather 24 April 2025 at the Branch. Policy deducts on the 27th of each month my salary date. The consultant at the branch advised the policy will start to be active on the 1st of May irregardless of the payment. My grandfather sadly passed away on the 12 of October after the 1st of October which the policy was 6 months full when he passed. I submitted my documents as per normal they then did not reach out to me I had to call their Customer Service Support line which I was told the claim is on hold because of Waive Documents. I advised had I not contacted you when would you reach out and advise of the request? Agent apologised and I sent through the documents. I got a response that my claim is declined and my waive documents are not supported of which I failed to understand the request was from them and they Declined.I ensured my grandfather with Avbob the claim went smoothly with them I sent the documents that Avbob sent me to Capitec the Waive Documents request. We as Black People after funeral we do what we call iPeki to cleans the death in the family. I could not contribute to that I ended up loaning money from my best friend. Capitec has caused me nothing but stress. I used to work for Old Mutual and I know my rights and this is not acceptable.