*****ulent case

I would like to lodge a complain about Capitec Bank: On the 19 July 2023 I noticed that an online purchase was done via my Capitec Bank credit card with an amount of R989 at 23h37, I did visit the branch 8h00am, they promised that a follow up will be done and they will get to me within 7-14 days. On the 21 July 2023 I did receive a call that they are people from Capitec ***** department and they a trying to trace who & where was the purchase done, so I was made to get into my app and that's where they we able to get into my account and make a revolving loan without my consent telling me that all my money will be be back into my account, on the 22 July they gave me another call to check if ever my money was back, I said no, and they continue with the transactions again. After all this someone called me from Capitec asking me why this amount of money was being used, so I did visit the branch again and they refer me to visit our police station which I did and gave them my case number. After all this there was no response up until I visited the branch again on the 21 & 24 August 2023 to check, they said they will get back to me but I had to pay back that money (R115000) whilst they are investigating the case. On the 1&3 September 2023 I did write them a follow up email on the 18 September I received an email which I will provide if necessary to you telling me that unfortunately they can't help me but had to pay the balance on my my account